1. Introduction

These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.

This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.

2. Intellectual Property Rights

Other than content you own, which you may have opted to include on this Website, under these Terms, Biogenetix LLC and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved.

You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.

3. Restrictions

You are expressly and emphatically restricted from all of the following:

Certain areas of this Website are restricted from access by you and Biogenetix LLC may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

4. Your Content

In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Biogenetix LLC a non-exclusive, worldwide, irrevocable, royalty-free, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be infringing on any third party’s rights.

Biogenetix LLC reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

5. No Warranties

This Website is provided “as is,” with all faults, and Biogenetix LLC makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

6. Limitation of Liability

In no event shall Biogenetix LLC, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Biogenetix LLC, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

7. Indemnification

You hereby indemnify to the fullest extent Biogenetix LLC from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

8. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

9. Variation of Terms

Biogenetix LLC is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

10. Assignment

Biogenetix LLC shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

11. Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Biogenetix LLC and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

12. Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of the State of California, and you submit to the non-exclusive jurisdiction of the state and federal courts located in California for the resolution of any disputes.

13. Products & Pricing

All prices are subject to change without notice. Biogenetix LCC is not liable for errors or omissions. All products are formulated specifically for licensed practitioners and are only available for sale to licensed healthcare professionals. The qualification of “practitioner” is an individuals that holds a license in a field which qualifies that individual to advise others on of nutrition.

Biogenetix LLC shall not be liable for: (i) loss, damage or delay resulting from any cause whatsoever beyond the reasonable control of Biogenetix LLC and (ii) consequential, incidental, punitive or special damages, loss or expense to the licensed practitioner and others for any reason(s) whatsoever.

14. Return Policy

1) Returns must be made within thirty (30) days of delivery

2) It is important to check all of your item(s) as soon as possible following receipt.

  • Some products may require refrigeration
  • Verify if any products have been damaged.
  • Verify if your order is complete or if there was a shortage.

Any claims of shortage or damage should be reported within seven (7) days of delivery to allow internal review and correction.

3) All returns require preauthorization and are subject to a 15% return fee.

4) Items(s) must be returned unopened, in the same condition as received and in the original product packaging. Any product that arrives at our warehouse with broken safety seals will be immediately destroyed and no refund will be issued for that product.

5) Batch numbers must match the receipt, be within 30 days of purchase and cannot be a batch number from an earlier purchase. Items returned that do not have a matching batch number will not qualify for a refund.

6) We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Requesting a Return

To request a return, please contact customercare@biogentix.com or call 833-525-0001. You must provide our customer care team with your order number, the product(s) name, and reason for return.

Any replacements will be processed within 24-72 hours.

Our customer care unit will provide a return label, upon request, to use for the return of the product(s.) Please package all items securely.

Receipt of Refund

Refunds are generally processed within 14 days after receipt of returned product(s). All products are your responsibility until they reach our warehouse.

Return shipping costs will be deducted from your refund and can vary depending on the location of the return.

To check the status of your refund, please contact us at customercare@biogentix.com or call 833-525-0001.

15. Shipping Policy

Order Fulfillment

We strive to get every order shipped as quickly as possible, however our fulfillment policy is: Orders fulfilled within a 24-48 hour period. Occasional circumstances such as severe weather, world events, or holidays may add additional time.

Fulfillment is defined as, “The packing and dispatch of a customer’s order by a retailer.”

Shipping Times & Carriers

Once fulfillment has been completed your order is given to the shipping carrier you selected. We offer several standard shipping carriers to ensure your items arrive in the most efficient way possible.

Note: UPS will occasionally partner with USPS for Standard Shipping to assist with deliveries. When this occurs, UPS transports the package to the local USPS for final delivery.

Important note: Ship method delivery time is calculated once the order is shipped from our warehouse; the fulfillment time is not included as part of the timeline of the selected ship method. For example, an ‘overnight’ order placed on Monday may ship Wednesday and arrive at the shipping address on Thursday.

  • Standard Shipping: Allow 3-7 business days for delivery, once in transit.
  • Priority: 2-5 days, once in transit.
  • Expedited: 2-3 days, once in transit.
  • Overnight: Allow 1-2 business days, once in transit
  • 2-Day Express: Allow 2-3 business days, once in transit.

There are some circumstances outside of the control of the mail carriers such as severe weather, world events, or holidays that may add additional shipping time. Such delays can push the shipping timelines outside of the carrier’s usual turnaround times.