Shipping & Return Policy - Biogenetix Nutraceuticals

Last updated: March 06, 2023

Thank you for being a Biogenetix Wholesale Partner!

Through our professional Wholesale Program, only Licensed and Certified Practitioners can directly purchase Biogenetix products.

Biogenetix offers a 100% Total Satisfaction Guarantee: If for any reason you are not completely satisfied with your purchase, you may return any unopened item in its original condition within 30 days of receipt and we will gladly provide a credit, refund, or replacement. If your item is damaged or defective, the item will be replaced with a new item and shipped to you at no additional cost.

How do I request a return?

To request a return, please contact [email protected] or call 833-525-0001.

You can receive a refund as Store Credit (which never expires!) or to your original payment method, minus any shipping costs.

Any items(s) you wish to return must be in the same condition as received and in the original product packaging.

To qualify for a return, all batch numbers must match the receipt and be within 30 days of purchase and not be a batch number from an earlier purchase receipt.

Any items returned that do not have a matching batch number for a receipt within 30 days of purchase will not qualify for a refund and the product(s) will be destroyed. A request can be made for the products to be returned to the sender within 30 days of arrival at our warehouse and at the sender’s cost. Please check your batch numbers before shipping a return and if you have any questions contact our support team for assistance.

For sanitation and health reasons, any product that arrives at our warehouse that is open or the security seal has been tampered with will be immediately destroyed and no refund will be issued for that product.

Return Shipping

Return shipping costs will be deducted from your refund/credit and can vary depending on the location of the return.

For any large, heavy, or fragile items that may need to be delivered via a special carrier please contact our support team and we will coordinate for a carrier to pick up the item at your convenience.

When will I receive my refund?

Reimbursement will be processed within 14 days after receipt of returned product(s).
To check the status of your refund, please contact us at [email protected] or call 833-525-0001.

I don’t recall how I came across Biogenix but I can say it has changed the way I practice. The complete Biogenetix Lab Panel, Clinical Consulting Team lab review and recommendations, Casual Friday Webinars, and Learning Library have given me the tools to understand underlying root problems that are plaguing my patients.

My work as a chiropractor is to find mechanical stressors that interfere with spinal health and proper function. I’m finding that it is becoming more difficult to treat people with chronic inflammation. Biogenetix is teaching me how to discover the mechanisms of different inflammatory pathways and how to best manage/reduce inflammatory stressors.

Bruno has been kind and attentive to any questions. The entire Biogenetix team is a gift for doctors wanting to help their patients on a deeper root level.

Much gratitude to Dr. Watts for his ability to take the medical literature and explain it in a way that makes it manageable to learn.

Thank you Dr. Watts, Dr. Pedersen, Bruno, Zeb, and Kim and everyone involved at Biogenetix. I would highly recommend Biogenetix to any doctor wanting to help their patients, friends and family.

Our clinic switched to using Biogenetix products because of the clinical results we were achieving with patients. I really like their liposomal support line. I have not seen anything else comparable and the efficacy is phenomenal.

Biogenetix filled the missing link of nutrition that our patients were constantly asking for. I love having a second opinion on a video from Dr. Watts [Director of Clinical Applications] with every case.

I want to thank you for all the support you’ve provided me as I entered back into active practice. I retired in 2016 due to ill health. After getting better, I went back into practice in February 2023. Then, by accident, I found Biogenetix!

What a blessing you, Dr. Watts and the entire staff have been to me and my patients. I had already completed the Diplomate in Nutrition program but felt I needed more. You all have given me that and more. Functional Medicine and how blood values are explained are invaluable. The Friday Clinical Classes are a bonus and the videos explaining patient issues, the cherry on the top.

You guys have given me a new way to look at toxins, thoughts and traumas and in turn I am able to make an impact on my patients’ lives.

Thank you doesn’t adequately express all that you have done for me! Looking forward to a long relationship with Biogenetix. You have provided me what other nutritional companies tried but failed. Forever grateful!

Biogenetix has impacted my business by offering exceptional products at a competitive price.

Biogenetix is an incredible company with a wonderful business model. As a practitioner, I have professionally benefitted, as well as my practice, from the education and the exemplary customer service of Zeb and Bruno! As a physical therapist I became certified to utilize nutrition in my practice at the same time I came to learn about Biogenetix. Their Learning Library and Clinical Consultants have made a huge difference in how my practice has grown and benefitted my patients.

The overall goal here, by Biogenetix and myself is to bring health and healing to as many people as possible. Biogenetix has made it so much easier! My family and I take Biogenetix supplements as do many of my patients. I trust this company and have seen the science behind their supplement choices.

I have never experienced this level of customer support! Through Bruno and Zeb, I have an opportunity to serve my clients at a new level. I trust them and I trust Biogenetix, the integrity is unmatched. This is not just a supplement company; there is a much bigger mission at play that has a ripple effect into the lives of the clients and patients they touch—and I’m so glad to be a part of it!

A patient of mine has felt herself age in reverse! In 3 months, with the 21-Day Metabolic cleanse and GI ResQ Bundle, she stabilized her A1c and reduced her diabetes medication.

Since using “The Brain Box” for less than a week: my floaters of 50 years are about halfway gone; My tinnitus is also about halfway gone; I am sleeping differently and better; I am more alert; my memory has improved and I have different tiredness at the end of the day. Any one of these improvements was worth the price!

I was introduced to Biogenetix over 3 years ago and my clinical results have vastly improved. These are top tier, carefully crafted products that fill a void in many health challenges.

How do I request a return?

Return Shipping

When will I receive my refund?

Recovering the Learning Library Password

Qualifying Licensed Practitioners